Here at Chain Bio Peptides, customer satisfaction is important to us. If you experience an issue with your order, our support team is here to help.

Returns

Due to the nature of our products, we are unable to accept returns on opened or used items. Products may only be eligible for return if they arrive damaged, defective, or if an incorrect item was shipped.

Refunds

Refunds may be issued if:

  • Your order arrives damaged during transit.

  • You receive the wrong product.

  • Your order cannot be fulfilled.

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging to help us resolve your claim promptly.

Order Cancellations

Orders may be cancelled before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions about refunds, returns, or your order, please contact our customer support team. We’re committed to resolving any issues quickly and providing the best possible service.